1️⃣ Power‑cycle your equipment
Unplug your modem or ONT and router for 30 seconds, then plug them back in and wait 2–3 minutes.
Whether you are checking coverage, need technical support, or want to talk about a business rollout, the fastest way to reach us is still the simplest: call.
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Try these steps to resolve the most common home internet issues. If you still have trouble, we are ready to help.
Unplug your modem or ONT and router for 30 seconds, then plug them back in and wait 2–3 minutes.
Ensure all cables are firmly connected and look for unusual light patterns on your modem or ONT.
Connect a laptop directly via Ethernet and run a speed test to compare Wi‑Fi vs. line performance.
Meet some of the dedicated professionals ready to help you 24/7.
Senior Support Engineer
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Customer Success Lead
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Installation Coordinator
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If you are completely offline or have business‑critical impact, call us right away so we can triage and respond.